Support
Email [email protected]. We aim to reply within two working days.
Reporting someone
Report and Block are on every profile and every message inside the app, and a block takes effect immediately — the person disappears from discovery and from chat at once. Reports are reviewed within 24 hours. If something is urgent, email the address above with the word URGENT in the subject.
Common questions
Why does my week say "Unknown"?
Because we do not know. Life DNA: Time & Places only counts time it has evidence for and will not fill a gap with a guess. More permissions and more check-ins raise the coverage; nothing else does.
Can anyone see where I am?
No. Your exact location is never sent to another user. Other people see a coarse area and a distance rounded into a band, and only if you have turned Social Mode on — which is off by default.
What happens to my photos?
Life DNA: Time & Places reads the date and, where present, the coordinate of photos you select, on your device. The image itself never leaves your phone. Profile photos in Social Mode are different: you upload those deliberately, and they are stored apart from anything used for life analysis.
How do I get my data, or delete it?
Settings → Account, inside the app. Export gives you a full JSON copy. Deletion is immediate and irreversible; see the deletion page.
How do I cancel Premium?
Subscriptions are managed by the store, not by us: on iOS, Settings → your name → Subscriptions; on Android, Play Store → Payments and subscriptions. Cancelling leaves every free feature working.